privacy

Privacy Policy

Introduction

This Privacy Policy outlines Sea San Blas (“we”, “our”, or “the Company”) practices with respect to information collected from users who access our website at www.seasanblas.com (“Site”), or otherwise share personal information with us (collectively: “Users”).

Grounds for Data Collection

Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations toward you, providing you with our services, protecting our legitimate interests, and complying with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What Information We Collect?

We collect two types of data and information from Users:

Non-personal Information:

Unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site. This includes aggregated usage information and technical data transmitted by your device (e.g., browser type, operating system, language preference, access times). It may also include activity on the Site such as pages viewed or interactions.

Personal Information:

Individually identifiable information that identifies an individual or may, with reasonable effort, identify an individual. This includes but is not limited to:

Device Information: Geolocation data, IP address, MAC address, UUID, and similar activity-related identifiers.
Registration Information: Name, email address, phone number, physical address.
Travel & Identification Information (Check-In Process): Full legal name, passport number, uploaded passport or government-issued ID image, reservation reference, contact number, and other details necessary for booking and verifying travel eligibility.

Check-In Data Collection and Handling

As part of our mandatory check-in process, all guests must submit identification and reservation details prior to their tour. This is required by Sea San Blas to comply with Panamanian government regulations, transportation and insurance mandates, and internal risk management protocols.

This includes the collection of:

Full legal name
Passport number
A clear image of a valid passport or national ID
Contact details and reservation reference

All data submitted through the check-in process is transmitted over encrypted SSL connections and stored securely using modern encryption standards and access control protocols. This information is kept confidential, protected from unauthorized access, and used solely to fulfill legal, safety, and operational requirements.

We reserve the right to retain this information for as long as necessary to meet our regulatory, operational, and internal policy needs. Guests who do not complete the check-in will not be permitted to travel, and no refund will be provided in such cases.

How Do We Receive Information About You?

We receive your Personal Information from various sources:

When you voluntarily provide details during registration or check-in.
When you access our Site or services.
From third-party providers or public databases.

How Do We Use the Information We Collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy. Information may be used for:

Verifying guest identity for legal, security, and operational purposes.
Communicating with you (updates, confirmations, support).
Serving content or advertisements.
Performing analytics and improving services.

Sharing Information with Third Parties

We may share Personal Information with trusted providers who assist in:

Hosting and managing our website and check-in platform.
Storing and encrypting guest documentation.
Managing support inquiries or customer interactions.
Analytics or operational diagnostics.

User Rights

You may request to:

Access, correct, or delete your personal information.
Object to or restrict certain types of data processing.
Request a copy of your data.

To exercise your rights, contact: support@seasanblas.com

Retention

We retain Personal Information as long as necessary to fulfill the purposes described in this Privacy Policy. This includes legal compliance, dispute resolution, operational integrity, and record-keeping.

Cookies

We use cookies to improve functionality and user experience:

Session Cookies – Temporary and erased upon closing your browser.
Persistent Cookies – Stored to personalize repeat visits.
Third-party Cookies – Used for services like analytics and advertising.

You may manage cookie preferences through your browser settings.

Google Analytics

We use Google Analytics to evaluate website performance. This tool collects anonymized usage statistics only.

Third-party Collection of Information

This policy does not apply to third-party websites or services linked from our Site. We are not responsible for their data practices.

How Do We Safeguard Your Information?

We employ industry-standard physical, technical, and administrative safeguards to protect Personal Information. However, no system is entirely immune from potential breaches.

Transfer of Data Outside the EEA

If we transfer data outside the European Economic Area, we ensure it is protected using lawful mechanisms, such as Standard Contractual Clauses or adequacy decisions.

We may use third-party ad technologies. Users may opt out via the Network Advertising Initiative or Digital Advertising Alliance.